Havens Orthodontics terms and conditions

Terms and Conditions

Welcome to Havens Orthodontics. These Terms and Conditions govern your use of the Havens Orthodontics website and participation in our text messaging program.

By using our website, you agree to the terms applicable to that use. Participation in our SMS program is voluntary and subject to the separate consent requirements described below.

Our Privacy Policy, available at https://havensorthodontics.com/privacy-policy/, explains how we collect, use, disclose, and protect personal information.

1. About Havens Orthodontics

Havens Orthodontics provides orthodontic services and related patient care. Our website offers information about our practice, treatment options, locations, patient resources, and services.

These Terms and Conditions do not replace any separate treatment consent, financial agreement, payment policy, or other agreement that may apply to your care.

2. SMS and Text Messaging Terms

Program Description

Havens Orthodontics uses text messaging to communicate with patients and individuals who have provided the applicable consent or otherwise authorized communications as permitted by law.

Depending on your relationship with our practice and the permissions you provide, messages may include:

  • Appointment confirmations, reminders, scheduling updates, and other appointment-related notifications.

  • Patient care updates and information related to your orthodontic care.

  • Conversational messages, including responses to questions and requests.

  • Billing-related notifications and payment reminders.

We do not include marketing or promotional messages in this informational messaging program. Any future marketing text messaging program will be subject to applicable consent and disclosure requirements.

Consent to Receive Text Messages

By affirmatively selecting the SMS consent checkbox on an applicable form, you authorize Havens Orthodontics to send text messages to the mobile number you provide for the purposes described next to that checkbox.

Your consent is voluntary. Agreeing to receive text messages is not a condition of receiving orthodontic treatment, purchasing services, or submitting a form.

The SMS consent checkbox must be optional and unchecked by default. Submitting a form without agreeing to text messages will not prevent you from submitting that form.

Your consent applies to the message categories described in the applicable disclosure. We will not treat consent to informational messages as consent to marketing messages.

Message Frequency and Rates

Message frequency varies depending on your appointments, interactions with our practice, and the messaging program in which you participate.

Message and data rates may apply depending on your wireless carrier and mobile plan. Havens Orthodontics does not control these charges. Please contact your wireless carrier for details about your plan.

Opting Out

You may opt out of text messages at any time by replying STOP to a message from Havens Orthodontics.

After we receive your request, we will process your opt-out in accordance with applicable requirements. You may receive a confirmation message acknowledging your request. After opting out, you will no longer receive messages from the applicable messaging program, except for permitted messages related to your opt-out request or other communications allowed by law.

If you participate in separate messaging programs, you may need to opt out of each program individually.

You may continue to contact our practice by phone or email after opting out of text messages.

Help and Support

For help with our text messaging program, reply HELP to a message from Havens Orthodontics or contact us at:

Phone/Text: 855-959-4430
Email: info@havensorthodontics.com

Wireless Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery depends on carrier networks, device settings, network availability, and other factors outside our control.

Privacy of Mobile Information

We respect your privacy. Mobile phone numbers, SMS opt-in records, and consent information will be handled in accordance with our Privacy Policy and applicable law.

Havens Orthodontics does not sell or rent mobile opt-in data or SMS consent information. We do not share mobile opt-in data or SMS consent information with unaffiliated third parties for their own marketing or promotional purposes.

We may share information with service providers that help us operate and deliver our messaging program, subject to appropriate contractual restrictions and applicable law. These providers may use the information only as necessary to perform services on our behalf and may not use SMS consent information for their own independent marketing.

Please review our Privacy Policy for additional information about our information practices.

Text Messaging Limitations

Text messaging is provided as a convenience and may not be secure or delivered immediately. Please avoid sending sensitive personal, financial, or medical information through ordinary text messages.

Text messages are not monitored as an emergency service and should not be used for urgent medical concerns. If you are experiencing a medical emergency, call 911 or seek emergency medical care.

3. Website Use

You may use this website for lawful purposes, including learning about our practice, reviewing treatment information, and accessing patient resources.

You agree not to:

  • Use the website for fraudulent, unlawful, or harmful purposes.

  • Attempt to gain unauthorized access to our website, systems, or data.

  • Interfere with the security, operation, or availability of the website.

  • Submit information that you knowingly misrepresent.

  • Copy, distribute, or commercially exploit website content without appropriate authorization.

We may modify, suspend, or discontinue website features when reasonably necessary.

4. Website Information and Medical Disclaimer

Information on this website is provided for general educational and informational purposes. Although we make reasonable efforts to maintain accurate information, we do not guarantee that all website content is complete, current, or free from errors.

Website content is not a substitute for an individualized consultation, professional evaluation, diagnosis, or treatment recommendation. Treatment options, expected timelines, and outcomes vary by patient.

You should consult a qualified dental or orthodontic professional regarding questions about your individual care. Do not delay seeking professional care based on information found on this website.

Nothing on this website guarantees a particular treatment outcome.

5. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, photographs, logos, and design elements, is owned by or used with permission by Havens Orthodontics and may be protected by applicable intellectual property laws.

You may access and use website content for personal, noncommercial purposes. You may not reproduce, distribute, modify, or commercially use protected content without prior authorization, except where permitted by law.

6. Third-Party Websites and Services

Our website may link to third-party websites or services, including scheduling tools, patient portals, payment platforms, and other resources.

These third-party services may have their own terms, privacy policies, and security practices. Havens Orthodontics does not control independent third-party websites and is not responsible for their content or practices, subject to applicable law.

7. Disclaimer of Warranties

To the extent permitted by law, this website and its content are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted website access, error-free operation, or the completeness or accuracy of all content.

Nothing in these Terms excludes or limits any rights or protections that cannot lawfully be excluded or limited.

8. Limitation of Liability

To the extent permitted by applicable law, Havens Orthodontics will not be liable for damages arising solely from your inability to access or use this website, reliance on general website information, or delays in electronic communications beyond our reasonable control.

This section does not exclude or limit liability where such exclusion or limitation is prohibited by law, nor does it modify any rights or obligations arising under a separate patient treatment agreement.

9. Privacy

Your use of our website and participation in our messaging program are also subject to our Privacy Policy:

Havens Orthodontics Privacy Policy

The Privacy Policy describes our information collection, use, disclosure, and protection practices. If you have questions about how your personal information is handled, please review that policy or contact our practice.

10. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our website, services, communications, or applicable legal requirements.

Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively, subject to applicable law and any additional consent requirements.

We encourage you to review this page periodically.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any dispute concerning these terms will be handled by a court with appropriate jurisdiction, subject to applicable law.

12. Contact Us

If you have questions about these Terms and Conditions, our website, or our text messaging program, please contact:

Havens Orthodontics
Phone/Text: 855-959-4430
Email: info@havensorthodontics.com
Website: https://havensorthodontics.com/

For location-specific contact information, please visit our website.